Privacy policy
Last updated: 19 August 2026
Data controller
The controller of the data collected on novani.fr is:
HEXWEB LLC, a company incorporated under United States law (Limited Liability Company) registered in New Mexico, United States
8206 Louisiana Blvd NE, Ste A #10478, Albuquerque, NM 87113, United States
Contact: novani.france@gmail.com
Data collected
We collect the following data:
- Identity and contact data: surname, first name, email address, postal address, phone number
- Order data: purchase history, amounts, products ordered
- Browsing data: IP address, browser type, pages viewed, length of visit
We neither collect nor store any banking data: payments are handled directly by our payment provider.
Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Processing and following up orders | Performance of the contract |
| Customer service and responding to enquiries | Performance of the contract |
| Accounting and tax obligations | Legal obligation |
| Sending commercial communications | Consent |
| Audience measurement and improvement of the site | Legitimate interest or consent, depending on the tool |
Retention periods
- Order data: 10 years from the close of the financial year, in accordance with accounting obligations (article L.123-22 of the French Commercial Code)
- Prospecting data: 3 years from the last contact
- Customer account: until a deletion request is made, then legal archiving
- Cookies: 13 months maximum
Recipients of the data
Your data is accessible to the data controller and to the following providers, acting as processors:
- Shopify International Limited — hosting of the store and order management
- Payment provider — processing of transactions
- Carrier — delivery of parcels (name, address, phone number only)
No data is sold or transferred to third parties for commercial purposes.
Transfers outside the European Union
Some of our providers may process data outside the European Union. These transfers are governed by the European Commission's standard contractual clauses or by an adequacy decision.
Your rights
Under Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, you have the following rights:
- Right of access to your data
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object, in particular to commercial prospecting
- Right to withdraw your consent at any time
- Right to give directions as to what happens to your data after your death
To exercise these rights, write to: novani.france@gmail.com. You will receive a reply within one month. Proof of identity may be requested if there is any doubt as to your identity.
Complaints
If you consider that your rights are not being respected, you may lodge a complaint with the CNIL, the French data protection authority:
CNIL — 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
www.cnil.fr
Cookies
The site uses cookies necessary for it to work (basket, session), which do not require consent, as well as audience measurement and possibly advertising cookies, which are subject to your prior consent.
You can change your preferences at any time through the cookie management banner or through your browser settings.
The following tools are installed on novani.fr:
-
Google Analytics 4 (identifier
G-JKD1L6Y41N) — audience measurement: pages viewed, source of visits, purchase journey. -
Google Tag Manager (container
GTM-WJSD7SB5) — the manager that triggers the tools below. - Microsoft Clarity — analysis of browsing behaviour: mouse movements, scrolling, clicks, and recording of your session for replay.
- Meta (Facebook) pixel — measurement of advertising effectiveness and targeted advertising on Meta's services.
- Shopify — cookies strictly necessary for the store to work: basket, session, payment, security. They do not require consent.
With the exception of strictly necessary cookies, these tools place trackers that are subject to your consent. A consent collection mechanism is currently being deployed on the site. In the meantime, you can refuse these trackers by configuring your browser to block or delete cookies, or by writing to us at novani.france@gmail.com to request the erasure of data concerning you.