Shipping policy
Last updated: 19 August 2026
Where our parcels ship from
Our pillowcases are woven and made in China, and shipped from China. You are given this information before you buy: it explains the delivery time shown below.
Delivery times
Mainland France: 6 to 12 days between order confirmation and delivery, preparation and transit included.
These times exclude weekends and public holidays. Delays may occur during busy periods or for reasons beyond our control.
Under article L.216-1 of the French Consumer Code, delivery takes place no later than thirty (30) days after the contract is concluded. Beyond that point, you may cancel your order and obtain a full refund.
Shipping costs
| Destination | Rate | Free from |
|---|---|---|
| France | 4,99 € | 70 € |
| France — Express | 10,99 € | — |
| European Union | 9,90 € | 69 € |
| Europe outside the EU (Switzerland, United Kingdom, Norway) | 14,90 € | — |
The costs that apply to your order are shown before you confirm payment.
Customs duties and taxes
No VAT is charged by the seller. HEXWEB LLC is not subject to European Union VAT: the displayed price therefore includes no European VAT.
Because our parcels are shipped from China, they enter the European Union as an import. Import VAT may be claimed from you by the carrier on delivery, together with its handling fee. These amounts are payable by you and come on top of the price paid on the site.
For destinations outside the European Union, customs duties or local taxes may be due on receipt. They fall under the regulations of the destination country and remain payable by the recipient.
Order tracking
A shipping confirmation email containing your tracking number is sent to you as soon as the parcel is handed over to the carrier.
Parcels are delivered to your home address. The carrier is chosen at the time of shipping, according to the destination and the weight of the parcel: its name appears on your tracking email. If you are away, delivery is made to your letterbox or to a pickup point, depending on the practices of the carrier used.
Incorrect address
It is your responsibility to check the address entered when ordering. If there is a mistake, write to us immediately at novani.france@gmail.com: we can correct it as long as the parcel has not been handed over to the carrier.
A reshipment made necessary by an incomplete or incorrect address is charged at the shipping rate in force.
Unclaimed parcels
A parcel not collected within the carrier's time limits is automatically returned to us. We then contact you to arrange either a reshipment, the cost of which remains payable by you, or a refund less the original shipping costs.
Lost or damaged parcels
Write to us at novani.france@gmail.com. We open an enquiry with the carrier and proceed with a replacement or a refund depending on its outcome.