Refund policy
Last updated: 19 August 2026
Right of withdrawal — 14 days
You have fourteen (14) calendar days from the receipt of your order to change your mind, without having to give a reason or pay a penalty (article L.221-18 of the French Consumer Code).
This right applies in full to our silk pillowcases. No hygiene exception is raised against it: household textiles do not fall within the categories listed in article L.221-28 of the French Consumer Code.
The product simply has to come back to us in a condition that allows it to be resold: unwashed, unused, with its packaging. You may have taken it out of its case and examined it, as you would have done in a shop.
How to make a return
- Write to novani.france@gmail.com within 14 days of receipt, giving your order number and the product concerned.
- We reply within 48 business hours to confirm the return and tell you how to proceed.
- Send the product back within 14 days of your request.
A clear email is enough: the standard withdrawal form provided for by law remains available to you but is not compulsory.
Return address
Returns are to be sent to the following address:
Lin Lin
No. 91, Lantian Road, Longhua District
Shenzhen, Guangdong 518000
China
This address is located in China. We inform you of this before any purchase, as the law requires us to: sending a parcel back to China generally costs between 20 and 40 €, payable by you if you simply change your mind. That amount may represent a significant share of the price of the product — take it into account before ordering.
This cost does not apply if the product is defective, damaged or does not match your order: in those situations, we cover the return or the replacement in full.
Return costs
Return shipping costs are payable by you, unless the product is defective, damaged or does not match your order: in that case we cover them in full.
We recommend a tracked shipment: until we receive it, the parcel travels under your responsibility.
Refunds
The refund is made no later than fourteen (14) days after receipt of the returned product, or as soon as you provide us with proof of shipment if that reaches us sooner.
It is made using the same means of payment as the one used for the order, unless you agree otherwise.
It covers the price of the product and the standard shipping costs initially paid. If you had chosen a delivery method more expensive than the standard option, only the amount of standard delivery is refunded.
Product damaged on arrival
If your parcel arrives damaged or if the pillowcase has a defect:
- photograph the parcel and the product before handling them;
- write to us within 48 hours at novani.france@gmail.com with those photographs.
We proceed with a replacement or a full refund, return costs included.
Statutory guarantees
Independently of the right of withdrawal, you benefit from the statutory guarantee of conformity for two years from delivery (articles L.217-3 et seq. of the French Consumer Code) and from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
Under the statutory guarantee of conformity, you may request the repair or the replacement of the product and, failing that, a price reduction or the cancellation of the sale. These guarantees are exercised free of charge and depend on no additional purchase condition.
Contact
For any question relating to a return: novani.france@gmail.com